Shipping & Delivery Policy – Dubai Perfume

 At Dubai Perfume, we aim to deliver your favorite fragrances to your doorstep quickly, safely, and efficiently. This Shipping & Delivery Policy explains how we process and deliver your orders.

1. Shipping Destinations

We currently deliver across the United Arab Emirates (UAE).

International delivery options may be available to select countries. Please check at checkout or contact us for more details.

2. Delivery Timeframes

UAE Orders: Standard delivery within 1–3 business days.

International Orders: Estimated delivery within 7–14 business days, depending on destination and customs clearance.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Charges

UAE Orders: Free shipping on orders above 150 AED. A flat rate of 150AED applies for orders below the free-shipping threshold.

International Orders: Shipping charges are calculated at checkout based on destination and weight.

4. Order Processing

Orders are usually processed within 24 hours of payment confirmation.

Once shipped, you will receive a confirmation email with tracking details.

5. Delivery Partners

We work with trusted courier services to ensure timely and secure delivery. However, delivery delays may occur due to circumstances beyond our control (weather, customs, logistics issues, etc.).

6. Tracking Your Order

A tracking number will be provided once your order has been dispatched.

You can track your shipment via the courier’s website or through your account on our website.

7. Failed Deliveries / Wrong Address

Please ensure your delivery address and contact details are correct at checkout.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

8. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.

In case of lost shipments, we will coordinate with the courier and keep you updated until resolution.