Refund & Returns Policy 

At Dubai Perfume, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund & Returns Policy carefully.

1. Returns Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging (including perfumes sealed in original wrapping).

• Due to hygiene and safety reasons, opened or used perfumes cannot be returned.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

We do not accept returns on the following:

• Opened or used perfumes.

• Items purchased on final sale or during clearance promotions.

• Gift cards and promotional items.

3. Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.

• If approved, a refund will be processed to your original method of payment within 7–10 business days.

• Shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.

4. Exchanges

• We only replace items if they are defective, damaged, or incorrectly shipped.

• If you need an exchange, please contact us at [Insert Support Email] within 48 hours of receiving the order.

5. Return Shipping

• For UAE returns: Customers may drop off items at our store/warehouse or arrange courier pick-up (charges may apply).

• For international returns: Customers are responsible for shipping costs unless the item was received damaged or incorrect.

6. Damaged or Wrong Items

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours with photos of the product and packaging.

• We will arrange a replacement or full refund at no extra cost.

7. Contact Us

For return and refund inquiries, please contact:

Dubai Perfume
Email: info@dubaiperfume.com